Mug For Men Skin Care Ordering Policies
We accept VISA, MasterCard, American Express, Discover Card & PayPal
No Checks Accepted unless approved by management
Most orders placed before noon will ship the same day
Most orders placed after noon (pacific) will ship the next business day.
All customers will be charged California sales tax. California businesses must submit a copy of their Reseller's Permit or tax will be charged.
We will make every effort to ship your order complete, but occasionally we have to backorder items. We will not charge on backordered items until they ship. We will contact you prior to shipping backorders to ascertain that the items are still required. You do not need to re-order backordered items. If the backordered items ordered were over $1000, we will cover the shipping charges.
Those pesky problems:
If you have a problem with your order, call us within 5 business days from receipt of the order. On returns due to our error, we will pay regular USPS priority mail to return items and ship replacements.
DAMAGES: If your order is damaged, please contact the local freight office for damage inspection and contact us to notify us of the situation.
Returned Shipments/Money Back Guarantee:
- If for ANY reason you don't like our product - we will provide a full refund. To get said refund, contact us either by phone or email for instructions to return the unused portion.
- No refunds or exchanges after 90 days. Credit card refunds will be processed in 1-3 days from notification and may take up to 72 hours to appear as a credit on your card.
- For returns on custom orders from resellers of over $500, there will be a 25% restocking/custom manufacturing fee. Refunds will be mailed out in the form of a check three (3) business days after receiving returns.
Each product must be placed “box in a box” (place product in a box and then place in shipping box). For one's and two's a padded shipping envelope may be used and are available for free here.